- Job Title: Client Delivery Lead
- Salary: £50,000 – £60,000
- Hours: 37.5 hours per week
- Contract: Full-time
- Reports to: Head of Technology
- Work Style: Flexible working with a minimum of 3 days in-office (to be split across Bourne End and Old Street)
Role Overview
Smart Transport Hub is seeking a highly organized and proactive Service delivery lead to oversee the successful execution of our transport data collection projects. This critical role involves oversight for the project coordinator team, which liaises with clients to ensure smooth project execution.
With numerous temporary monitoring projects running simultaneously, this role is client-facing with a focus on growth and expansion. The role will require exceptional project management skills to ensure proposals, results, and payments are delivered on time and in accordance with internal procedures. You will also be responsible for handling unforeseen issues, managing client requests, and ensuring that projects adapt to changing requirements.
Key Responsibilities:
- Drive business development of data collection surveys by strengthening existing client relationships, making the most of survey frameworks, and bringing on new clients.
- Collabouration with the site team responsible for installing and maintaining data collection equipment for transportation monitoring projects with a specific focus on increasing efficiency
- Drive innovation and optimisation within the site team working closely with the data collection operations manager.
- Manage the project coordinator team, ensuring client communication is timely, professional, and well-coordinated.
- Ensure that all projects are completed on schedule, within scope, and according to client specifications.
- Be a key point of escalation for clients, ensuring proposals, reports, and results are delivered promptly and to a high standard.
- Ensure that payments are processed according to internal procedures, maintaining financial oversight of project billing.
- Liaise with clients to manage changing requirements, ensuring that projects remain adaptable and that client needs are met.
- Coordinate with internal and external teams to ensure that projects are aligned with company goals and standards.
- Maintain meticulous records of project progress, client communications, and financials.
- Identify opportunities for process optimisation, cost reduction and efficiency improvements.
Essential Qualifications and Experience:
- Proven experience in project management, preferably in a role with multiple, concurrent projects.
- Strong organizational skills, with the ability to manage multiple teams and projects simultaneously.
- Excellent client-facing and communication skills, with the ability to handle changing requirements and resolve issues as they arise.
- Strong ability to handle unexpected problems and adapt quickly to changing project conditions.
- Proficient in tracking and processing project finances and ensuring adherence to internal financial procedures.
- Strong computer skills and able to quickly adapt to our project management system
- Familiarity with transport planning or data-driven decision-making in local government.
Desirable Experience and Skills:
- Experience in transport data collection and analysis.
- Knowledge of traffic data collection best practices and transportation project delivery
Our Culture:
At Smart Transport Hub, we value hard work, teamwork, and innovative thinking. As a Client Delivery Lead, you will play a key role in ensuring our projects are delivered smoothly and efficiently. We offer a supportive environment where you can grow, take on responsibility, and drive projects that make an impact on sustainable transportation. Our team enjoys flexible working, opportunities for professional development, and a collaborative culture that values every contribution.
